Returns & Exchanges

We hope you love your Le Freek pieces as much as we loved creating them. But if something isn't quite right, we're here to help.

Returns

If you've changed your mind about your purchase, you can return any full-priced item within 14 days of receiving your order for a refund or exchange.

To be eligible for a change-of-mind return, your item must be unused, unworn and in its original condition, with all tags, packaging and accessories (including dust bags) included.

Please take care when trying on your new pieces, particularly with delicate materials such as suede and leather.

How to Make a Return

1. Email us at hello@lefreek.com within 14 days of receiving your order. Please include your order number, the reason for your return and whether you'd prefer a refund or exchange.

2. We'll reply with return instructions and the address to send your item to.

3. Please send your return within 10 business days of receiving our instructions, ensuring your item is securely packaged.

For change-of-mind returns, return shipping costs are the responsibility of the customer. We recommend using a tracked postal service, as we cannot take responsibility for parcels lost or damaged in return transit.

International Returns

We accept eligible change-of-mind returns from New Zealand within the same 14-day window.

Customers are responsible for international return shipping costs and any applicable customs documentation or charges associated with change-of-mind returns.

For faulty or incorrect items, please contact us at hello@lefreek.com before arranging a return so we can advise on the next steps.

Need a Hand?

If you have any questions about your order or a return, email us at hello@lefreek.com. We're always happy to help.

Refunds

Once your return has arrived and we've confirmed it meets our change-of-mind return conditions, we'll process your refund to your original payment method within five business days.

Please allow additional time for your bank or payment provider to complete the transaction.

Original shipping charges are not refunded for change-of-mind returns.

Exchanges

If you'd prefer to exchange your item for another colour, size or style, please follow the return process above.

Exchanges are subject to availability. Once we've received and approved your return, we'll be in touch to confirm your replacement item and arrange delivery.

We'll cover the cost of standard shipping for your replacement item, so there's no additional delivery charge for your exchange. You'll just need to cover the cost of returning your original item to us.

If your preferred item is unavailable, we'll help you find an alternative or arrange a refund.

Any difference in price between exchanged items will be settled before the replacement is dispatched.

Sale Items & Promotional Discounts

Items purchased as part of a marked-down sale or clearance are final sale and cannot be returned or exchanged for change of mind.

Items purchased using a promotional discount code, such as a welcome or email sign-up offer, are eligible for returns and exchanges under our standard 14-day returns policy, unless expressly stated otherwise.

These conditions do not affect your rights under Australian Consumer Law or other applicable consumer protection laws.

Faulty or Incorrect Items

Every Le Freek piece is made with care, and we want you to feel confident in your purchase.

If your order arrives damaged, faulty or isn't what you ordered, please email hello@lefreek.com with your order number, a description of the issue and photographs where possible.

We'll work with you to put things right.

Your purchase is covered by applicable consumer guarantees, including those under Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund. Where a product fails to meet applicable consumer guarantees, we'll also cover reasonable return shipping costs as required by law.

These rights apply to both full-priced and sale items and are not limited by our 14-day change-of-mind returns window.